Multi-company technical support helpdesk
Organize requests by company, priority, owner and status. The team keeps conversations and proof in one history, with context about the customer and their services.
Needs covered
- Separate data and permissions between supported organizations.
- Measure time and prevent requests from getting lost in messaging apps.
- Connect tickets to installations, devices or billing.
Deployment and scope
CustomerControl acts as a multi-company core and can integrate with specialized modules according to the support workflow.
Recommended products
- CustomerControl — Flagship multi-company platform with tickets, work orders, invoicing, maintenance, shared drive, routes and area-based permissions.
- CustomerControl GpsInstall — SaaS platform for complete GPS operations with SMS programming, vehicle inspections, certificates, technical support and credit and subscription control.
- CustomerControl CRM — SaaS CRM for GPS operators: customer management, multi-scheme billing, device synchronization, client portal and administrative backups.
- WAFast — Connect a WhatsApp number and expose an API plus a panel to send messages under control: queue, keys, customers and webhooks.
Frequently asked questions
Does each company only see its own tickets?
The architecture supports separation by company, roles and configurable permissions.
Does it replace WhatsApp?
It centralizes case traceability; channels depend on enabled integrations.