Technical support and operations
Multi-company helpdesk with work orders, photographic evidence, invoicing, inventory and preventive maintenance in a single flow.
A ticket becomes a work order, which consumes parts from inventory, which generates an invoice, which leaves photographic evidence of the work done. When each step lives in a different system, traceability breaks exactly where it matters most.
Key modules and improvements
- Tickets with assignments, messages and attachments
- Work orders with templates, notes and photographic evidence
- Record of parts used and inventory deduction
- Invoicing with payments, history and public views without login
- Preventive maintenance with plans and meter readings
- Shared drive with categories, tags and audit trail
- WhatsApp notifications through the WAFast API
Products that solve this case
- CustomerControl — Helpdesk and business management
- CustomerControl GpsInstall — End-to-end GPS operations: SMS, inspections and certificates
- WAFast — WhatsApp API and panel for businesses